FAQ's

Some of your questions answered.

Q. What is Soy Wax ?
A. Soy wax is a vegetable wax made from the oil of soybeans. After harvesting, the beans are cleaned, cracked, de-hulled, and rolled into flakes. The oil is then extracted from the flakes and hydrogenated.

Q. Other soy wax product makers say that there are health benefits to using soy wax, is this true?

A. In a word, No. There are no health benefits to be gained from burning soy wax or indeed any wax, however a well-made soy candle or melt will burn cleanly and slowly and for many more hours than say a paraffin equivalent. Fabulous wax only use Soy waxes in their products.

Q. Will my wax need to 'Cure' before I use it. 
A. No, all our wax has been cured for at least 2 weeks before it goes on sale usually longer as we test all our products for quality over sometimes, many weeks.

SHIPPING
Your Purchase With Fabulous Wax.
After you place an order, it will be processed, and will be shipped usually within  10 working days, via Royal Mails 2nd class tracked service.
Including processing and delivery you should never be waiting more than 15 working days for an order to be delivered but we ask you wait 15 working days before you contact us with any concerns.
In most circumstances orders are received within 7 working days.
ALL shipping is tracked and will require a signature. We do not accept responsibility for lost parcels that have been signed for and are showing as delivered.

REFUNDS

Please be aware that refunds will not be given where parcels have been delivered and signed for. We always send our parcels tracked, and will fully investigate and defend any chargebacks by those people that only have the intention to chargeback on items they have received. This is theft. We will always contact royal mail regarding missing parcels and refund if they believe that the parcel was truly lost.